Behind every great F&B business is a strong, reliable team. From front-of-house staff to kitchen crew, the people you hire play a huge role in the customer experience—and ultimately, your success.

But finding the right employees is only half the challenge. Training and retaining them is just as important if you want to build a consistent, high-performing operation.

Here’s a Practical Guide to Hiring and Training Staff for your F&B Business

1. Hire Based on Attitude and Culture Fit

 In the fast-paced world of food and beverage, attitude matters more than experience. Skills canbe taught, but personality and work ethic are harder to train.

When hiring, look for:

• Positive energy and willingness to learn
• Clear communication skills
• Team players who thrive under pressure

💡 Once hired, Orderna helps new staff get up to speed faster with an intuitive interface that’s easy to learn—reducing trainingtime and minimizing errors.

2. Provide Clear Job Descriptions

Before you start onboarding, make sure every team member knows exactly what’s expected of them.

Your job descriptions should include:

• Daily responsibilities
• Shift schedules
• Performance expectations
• Reporting structure

💡 With Orderna’s staff management tools, you can assign roles and permissions within the POS—so staff only access what they need to do their job effectively.

3. Use a Hands-On Training Approach

F&B is a hands-on business, so your training should reflect that. Combine verbal instructions with real-world practice behind the counter or on the floor.

Make sure to cover:

• Order-taking and POS usage
• Handling payments and promos
• Customer service etiquette
• Basic Troubleshooting

💡 Orderna’s POS system is beginner-friendly, so even first-time employees can learn how to process orders and payments with minimal supervision.

4. Monitor Performance and Provide Feedback

Once your team is up and running, continue to evaluate how they’re doing. Recognize achievements, correct mistakes early, and offer regular feedback.

Track things like:

• Sales per staff member
• Speed of service
• Customer feedback or complaints

💡 Use Orderna’s reporting features to monitor staff performance by shift or product sold—making it easier to reward topperformers or provide coaching where needed.

5. Encourage Growth and Upskilling

Happy employees are more likely to stay. Show your team that you’re invested in their growth byoffering development opportunities, such as:

• Cross-training in different roles
• Recognition programs
• Pathways to promotion

💡 With Orderna, your operations become more efficient—freeing up your time to focus on building your people, not justputting out fires.

Final Thoughts

Hiring and training the right staff is one of the most valuable investments you can make for your F&B business. A strong, well-trained team improves service quality, strengthens customer loyalty, and helps your business grow sustainably.

With Orderna’s smart POS system, you can streamline staff training, monitor performance, and manage your team with confidence—whether you're running a single café or scaling to multiple locations.

Ready to build a high-performing team? Get started with Orderna and simplify your F&B staff management today.